Frequently Asked Questions
Everything you need to know about your Premiata experience.
How do I determine my correct shoe size?
Premiata footwear generally follows standard European sizing. We recommend consulting our detailed size guide located on each product page, as some artisanal models may have a slightly wider or narrower fit.
What is your international shipping policy?
We offer worldwide shipping via express couriers. Delivery times typically range from 2-5 business days depending on your location, and tracking information is provided as soon as your order leaves our warehouse.
Can I return or exchange my order?
Yes, we accept returns within 14 days of delivery. Items must be in their original, unworn condition with all security tags and packaging intact. Please visit our Returns Portal to generate a prepaid shipping label.
What materials are used in Premiata sneakers?
We pride ourselves on using premium Italian leathers, technical fabrics, and innovative ergonomic soles. Each pair is a blend of traditional craftsmanship and avant-garde research.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. In select regions, we also offer installment payment options through Klarna.
How should I care for my Premiata shoes?
To preserve the quality of the materials, we recommend cleaning with a soft, damp cloth and avoiding direct heat sources. For suede or delicate finishes, specialized professional cleaning products are advised.